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Our Terms, Your Account Rights

Everything we do — from how your Touch 'n Go eWallet deposit is processed to how your account data is held — sits within a defined legal framework.

Account TermsData & Privacy PolicyJurisdiction ConditionsContact for Policy RequestsCookie Use
bintang188 Our Terms, Your Account Rights
HOW WE HANDLE IT

Data, Cookies, Security and Your Rights

Our approach to account security and data handling is practical, not just stated. Here is what each area actually means for you as an account holder.

Data Retention

We hold account data — including payment records from Touch 'n Go eWallet and Boost transactions — for as long as required by applicable law and dispute-resolution obligations. You may request a summary at any time.

Cookie Policy

Cookies are used to maintain your session state, remember your preferred payment method, and improve page load on mobile. You can adjust cookie preferences in your browser settings without losing your account access.

Account Security

Account access uses OTP verification at login. If you suspect unauthorised access, contact live chat immediately — we can lock the account while the matter is reviewed, before any wallet action is taken.

Policy Change Requests

If you want to update your contact details, request data deletion, or query how a specific term applies to your account, submit the request in writing via email so we have a documented record to act on.

POLICY CONTACT

Reach Us on Legal or Account Matters

Policy questions — whether about data access, account closure, or a term you want clarified — are handled through dedicated channels. Raise the issue clearly and our team will route it to the right person without you having to repeat yourself.

Live Chat Start a live chat session from the account menu. Describe your legal or policy question and we will escalate it to the correct team on your behalf.
Email Support Send a written query to our support address for a documented response. Useful when you need a record of the exchange for your own reference.
Account Help Centre The Help Centre covers common policy questions — data requests, account verification steps, and term clarifications — with direct answers, not generic copy.

What You Actually Need to Know

These are the questions we hear most often about account rights, data, and legal conditions. Short, direct answers — no filler.

Access depends on local law and is available where your region permits. Check your local regulations before opening an account — eligibility is the account holder's responsibility.

We hold identity verification data, login history, and transaction records including deposits via GrabPay or FPX. Request a data summary through email support and we will respond in writing.

Yes, subject to legal retention obligations. Some records — particularly payment logs — must be kept for a defined period. Submit a written deletion request and we will confirm what can be removed immediately.

We notify you before material changes take effect. Continued use of the account after the notice period counts as acceptance. You can contact us to query any change before that period closes.

Session cookies keep you logged in and remember your last payment method — useful when switching between Touch 'n Go eWallet and Boost. Disabling cookies in your browser may affect login continuity.

General account terms take precedence over any promotional condition. Payment-specific terms from DuitNow or FPX also apply. Contact live chat with the transaction reference to open a formal dispute.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.